Privacy Policy

Introduction

Journiq for Artificial Intelligence Systems ("Journiq," "we," "us," or "our") operates the JourniQ application and related websites and services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Service.

By creating an account or continuing to use the Service, you acknowledge that you have read this Privacy Policy. If you do not agree, please discontinue use of the Service.

Information we collect

Account and profile information, such as your name, email address, authentication identifiers, language preferences, and optional profile details you choose to provide.

Content you create or upload, including saved places, trip plans, memories, community posts, checklist progress, and messages you send through JourniQ AI features.

Location information when you grant permission, including approximate or precise coordinates and derived place labels, to power discovery, maps, offers, and on-trip tools.

Usage and device information, such as app interactions, feature usage, crash diagnostics, and technical identifiers needed to operate and secure the Service.

Partner and business information if you apply for or maintain a partner account, including business contact details and listing content you submit for review.

How we use information

To provide, maintain, and improve the Service, including personalization, recommendations, AI-assisted guidance, and location-aware features.

To authenticate users, enforce account security, prevent fraud and abuse, and comply with applicable law.

To communicate with you about your account, service updates, support requests, and important notices about the Service.

To analyze aggregated or de-identified usage patterns so we can improve product quality, reliability, and user experience.

AI and third-party services

Certain features use third-party AI, mapping, hosting, analytics, and authentication providers. When you use those features, relevant prompts, context, and technical metadata may be processed by those providers under their terms and our data minimization practices.

AI-generated responses are informational only and may be incomplete or outdated. You should verify important decisions against official sources.

The Service may link to external websites or display third-party offers and places data. We do not control third-party privacy practices.

Legal bases and retention

Where required by law, we rely on appropriate legal bases such as contract performance, legitimate interests in operating and securing the Service, consent (for example, location permissions), and compliance with legal obligations.

We retain personal information for as long as needed to provide the Service, resolve disputes, enforce agreements, and meet legal retention requirements. You may request deletion of your account subject to applicable law and technical limitations.

Sharing of information

We do not sell your personal information. We may share information with service providers who assist us under confidentiality obligations, with authorities when required by law, in connection with a merger or acquisition subject to safeguards, or when you direct us to share content (for example, community posts visible to other users).

International transfers and security

Your information may be processed in countries other than your own, including Qatar and jurisdictions where our infrastructure or providers operate. We implement reasonable technical and organizational measures designed to protect personal information; however, no method of transmission or storage is completely secure.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You can manage location permissions in your device settings and update profile information in the app where available.

To exercise privacy rights or ask questions, contact us at the email below. We may need to verify your identity before responding.

Children

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental consent where required.

Changes and contact

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use after changes become effective constitutes acceptance of the revised policy.

Questions about this Privacy Policy may be sent to support@scalovate.com.

Journiq for Artificial Intelligence Systems, Qatar Science and Technology Park, Doha, Qatar.